Terms of Service & Collector Agreement

1. 1-of-1 Originality and Inventory Finality

Unless explicitly specified as a limited edition or handmade jewellery, each painting exhibited on Craftchirp is a one-of-a-kind, unique original work created by Rachana Agarwal. Because each piece is physically singular:

• Atomic Reservation Engine: Initiating checkout places an exclusive temporary hold of 15 minutes on the artwork. If payment is not completed within this window, the lock automatically expires and the artwork returns to general availability.
• Zero Overselling Guarantee: Once a transaction successfully clears payment authorization, the item is marked as SOLD in real-time, preventing concurrent acquisitions.

2. Fixed Multi-Currency Pricing

To provide collectors with predictability, prices in USD ($), EUR (€), GBP (£), and INR (₹) are fixed directly by the artist rather than subjected to volatile real-time foreign exchange algorithms. The price displayed in your chosen currency during checkout is the final product amount charged.

3. Customs, Duties & Landed Costs

International cross-border shipments of artwork are subject to customs clearance regulations of the destination country:

• Delivered Duty Paid (DDP): For supported destinations (including US, European Union, UK), estimated duties, statutory import VAT (including EU 2026/382 €3 interim duty & IOSS), and courier clearance fees are pre-calculated and charged at checkout. Craftchirp disburses these sums directly to the carrier/customs broker.
• Delivered At Place (DAP): In destinations where pre-clearance is not legally supported, the buyer remains responsible for any local import assessments levied by the destination customs authority.

4. Intellectual Property & Copyright

Acquiring a Craftchirp painting conveys ownership of the physical object and physical Certificate of Authenticity.

All underlying copyrights, moral rights, and reproduction rights—including the right to photograph, license, print, or reproduce the artwork for promotional, digital, or commercial purposes—remain strictly with Rachana Agarwal and Craftchirp. The collector may not create unauthorized photographic reproductions or commercial derivative works without prior written consent.

5. Shipping, Packaging & Transit Risk

Craftchirp assumes full transit insurance until delivery confirmation at the address provided by the collector. In the event of catastrophic transit loss or structural physical damage verified within 48 hours of receipt, Craftchirp will provide either a full refund or an equivalent commissioned replacement piece.

6. Governing Law & Dispute Resolution

These terms are governed by the laws of India, under the jurisdiction of the courts of Maharashtra, India, without prejudice to mandatory consumer protection laws applicable in the collector’s country of habitual residence. In the event of any disagreement, parties agree to first seek amicable resolution through good-faith mediation.