14-Day Return Policy & Transit Guarantee
Acquiring 1-of-1 original folk art across oceans requires complete trust. We guarantee authentic craftsmanship, safe transit, and a transparent return policy.
14-Day Trial Period
Experience the artwork on your wall in natural light for up to 14 days post-delivery.
100% Transit Insurance
Full valuation coverage from our studio door to your living room. Zero financial risk from courier mishandling.
Prompt Reimbursement
Refunds are initiated to your original payment method within 4 business days of studio verification.
How to Initiate an International Return
Notify Our Curatorial Office
Email support@craftchirp.com with your Order ID, photograph of the artwork on your wall, and the reason for return within 14 calendar days of delivery.
Receive Return Merchandise Authorization (RMA) & Packing Protocol
We issue a formal RMA number and provide explicit instructions for re-packing the artwork using the original acid-free glassine, corner guards, and 5-ply honeycomb carton to prevent damage during return air transit.
Insured Courier Dispatch
Ship the consignment via a trackable express carrier (DHL, FedEx, or UPS) with full insurance coverage. Provide our studio with the tracking number within 7 days of RMA issuance.
Condition Inspection & Full Refund
Upon arrival at our studio, Rachana Agarwal personally inspects the piece and Certificate of Authenticity. Once verified in original condition, your full payment (excluding original outbound express shipping) is immediately credited to your account.
Transit Damage Claims Protocol (Zero-Deductible Guarantee)
All shipments travel under full commercial cargo insurance. If an artwork suffers physical damage during transit:
- Take at least 4 clear photos of the damaged shipping box and the damaged area of the artwork immediately upon opening.
- Send the photos and your order number to claims@craftchirp.com within 48 hours.
- We file the carrier claim directly. You are not required to participate in bureaucratic carrier arbitration.
- You may elect either a 100% immediate full refund or a complimentary bespoke commission by Rachana of equivalent value.
Returns & Exchanges FAQ
What is the return window for original artworks?+
We offer a 14-day approval window starting from the documented date and time of carrier delivery. If an artwork does not harmonize with your interior or collector expectations, you may initiate a return within this period.
What condition must the artwork be in for a full refund?+
The artwork must be in its original, unaltered condition, free of scratches, surface abrasion, moisture damage, or unauthorized reframing. The original signed physical Certificate of Authenticity and all protective packaging materials must be returned intact.
Who covers return shipping fees and international insurance?+
For returns based on personal preference or aesthetic reconsideration, the collector is responsible for the cost of insured express air return freight back to our Maharashtra studio. In the rare event an item arrives damaged in transit, Craftchirp covers 100% of return shipping or provides an immediate full refund under our transit insurance guarantee.
Are custom commissions or bespoke sizes eligible for return?+
Bespoke commissions customized to personal dimensions or specific ceremonial themes are hand-crafted specifically for individual patrons and cannot be returned once approved and dispatched. Rachana provides detailed intermediate photo milestones during creation to ensure complete satisfaction prior to shipping.
What should I do if the parcel appears damaged upon arrival?+
Inspect the outer crate immediately before signing. If you observe crushing, tears, or puncturing, photograph the outer packaging, open the crate in the presence of the courier if feasible, and contact us at support@craftchirp.com within 48 hours with high-resolution photos of the crate and artwork. All consignments are fully insured.